Shipping & Returns

How do the shipments work?

All our articles are sent through a transport agency (Correos Express).

Currently, we ship to Spain (Peninsular, Balearic Islands, Canary Islands, Ceuta and Melilla) and the rest of Europe.

Once your order has been placed, we will send you a confirmation email and another email when we are preparing your order. When the package leaves our facilities, the logistics company will send you an email/sms indicating the estimated delivery date and your tracking number (check spam mail in case it reaches that tray).

Mainland Spain

1 to 3 business days €3 Free shipping from €60


1 to 3 working days €4

Free shipping from €60

Shipment preparation

At NONNA COSMETICS, the packaging process will be as thorough as possible so that your purchase arrives safely at your home.

We will prepare your order with a lot of love and dedication in approximately 24 hours from the purchase. Orders placed before 2:00 p.m. will be prepared and shipped the same day, except in promotional periods. All purchases made after 2:00 p.m. will be processed on the next business day.

Remember that if you place your order on a holiday (national, regional or local) or on a weekend, it will be processed on the next business day.

delivery times

All orders to the Peninsula and the Balearic Islands will be delivered in a period between 1 and 2 working days from the time the order leaves our warehouse. These terms may vary if there is any incident in the delivery such as the absence of the recipient, incorrect address, etc.

Delivery time may be affected in times of high sales volume such as Black Friday, Christmas or special promotions.

Shipping cost

Shipping costs in the Peninsula have a cost of €3. Shipping costs will be free with orders over €60 .

For the Balearic Islands , shipping costs have a cost of €4. If the order is over €60, the shipping costs will be free.

For the Canary Islands, Ceuta and Melilla, shipping costs have a fixed cost of €8.

For the rest of Europe, the shipping costs have a fixed cost of €7.

Can I change my delivery address?

Once your order is on its way, it will not be possible to make any changes to the address, as this would generate an additional cost. So, please, when we send you the confirmation of your order, check that all the information is correct to avoid incidents in the delivery and/or unnecessary expenses.

If you need to modify any data in your order or there is any error, write to us at

What happens if I am absent at home on the day of delivery?

Deliveries are made throughout the day and we cannot ensure an exact time slot in which the delivery person will deliver it, therefore, we recommend indicating a shipping address where there may be someone to receive the package and thus avoid incidents and possible delivery delays.

If the package is unsuccessfully delivered to the addressee twice at the shipping address, it will be the recipient's responsibility to go to the nearest delegation to pick up the package. We will contact you to indicate the incident and inform you of the branch where your order is available.

The delegation will keep the package so that you can pick it up during the following 7 calendar days. After this period they will proceed to their return.

If the order is returned to our facilities for reasons not attributable to NONNA COSMETICS, the client must bear the associated expenses. You can consult more information in ourexchange and return policy.

How do returns work?

If you are not satisfied with your order, you have a period of 14 calendar days , counting from the date of receipt, to make the change or return. Write to us at to inform us of your decision and to be able to process your change/refund.

To make said return or exchange, you must send us the products in perfect condition, in their original packaging and with no signs of use to the following address:

NONNA COSMETICS, Claudia Stefania Vidal
Av, Francesc Macia 30, 14-2

08208 - SABADELL

You can choose between:

  • Reimbursement of the amount paid : you must send us the product in perfect condition. In this case, you will bear the cost of returning the order. Once we receive the package at our facilities and verify that everything is in perfect condition, we will proceed to refund the amount paid, except for shipping costs.
  • Change for another product: whether it was by mistake when ordering a product or if you thought better of it and want to change the product for another, you will bear the costs of returning and sending it again. In the event that the product had an amount greater than that returned, you must pay the difference. If, on the other hand, the order is for a smaller amount, we will refund the difference.

We recommend that you send us the products by certified mail or courier to be able to track the package and that no incidents arise.

Once we receive the merchandise, we will check it and if it is in perfect condition and without signs of use , we will proceed to refund the order or exchange products.

For health reasons, changes or returns will not be accepted for cosmetic products that have been opened or show signs of use, unless they are in poor condition or defective.

In the event of receiving an erroneous or defective product, the return and new shipping costs (if any) will be borne by NONNA COSMETICS.


Once the courier company delivers the package to our facilities and check that the items are in perfect condition, you will receive a confirmation email indicating that the amount has been paid.

The refund will be reflected in your account within a period of between 7 and 15 working days, depending on the entity. We will make the refund with the same form of payment that you made your purchase.

Have you received the wrong product or is there a product missing from your order?

If you detect an error in your order , contact us within a maximum period of 24 hours, from the receipt of the order, through our email and we will reply to you as soon as possible. We will take care of collecting the wrong product and you will receive the correct one at no additional cost.

Remember that we will not accept an opened/used product. Both the product and the packaging must be in their original and unopened condition.

Have you received a defective / bad product in your order?

If so, don't worry about anything. Write to our email within 24 hours of receiving your order and we will respond as soon as possible to collect the defective product and deliver a new one.

If you have questions or need more information, you can send us an email to

Online shopping

How do I place an order?

Placing an order on the web is very easy. The first thing is to choose the product or products you want to buy. Depending on the type of product it is, you can find it in one section or another of the web. Once you have chosen the product, you will add it to the cart from the "Add" button and your cart will appear on the right side of the screen. If you do not want to add any more products, you will simply have to click on "Finish order", if on the contrary you want to add more products you can continue browsing the web and repeat the operation.

At any time you can remove or replace the products in your cart with others before making the payment.

Once the items of interest have been selected to go to the cart and check and finalize the purchase, you must click on the bag icon on the far right of the web and you will see the cart again on the right of the screen. To finish the purchase, click on "Complete order" and you will be redirected to the screen to enter the shipping information for your order. If you have a user account, it will be in this step where you will log in. Keep in mind that from this step you will see at all times on the right side of the screen the summary of your order, taxes, total amount and shipping costs. You can also include a discount code or a gift card if you have one, remember to click on "Use".

Once the shipping and/or invoicing details have been entered, you will continue to the shipping selection screen where the amount of the shipping costs (if any) and the mode will be indicated. Then you must select the payment method for the order (credit/debit card or Paypal).

Remember that by purchasing on our website you are accepting our privacy policy . You can consult them at any time on the website, including during the purchase in the footer.

The personal data that you enter on the Website will be treated in accordance with our Privacy Policy .

NONNA COSMETICS maintains a computerized record of all transactions (orders, cancellations, returns, billing, etc.) made with website customers. This record will be considered as proof of the operations carried out between both parties.

How do I know that my purchase has been made?

At the moment the payment process is finished you will see the confirmation of your order on the screen and all the data associated with it. In addition, you will receive an email with all the information about it.

How can you contact us?

For any questions, suggestions, queries or complaints about our website or orders placed, the Customer can contact the contact tab or Customer Service, by any of the following means, always preferable contact through our email :

NONNA COSMETICS will respond to your request as soon as possible and, in any case, within one month. In the event that your request is not resolved satisfactorily, the Client may go to the ordinary jurisdiction or process your claim through the Municipal Consumer Information Office of your municipality of residence or the Consumer Arbitration Board of your Autonomous Community.

How can I get discounts on my purchase orders?

Be sure to subscribe to our newsletter or follow us on Instagram (@nonnacosmetics) so you don't miss any discounts that are available to date.

What means of payment do you accept?

We currently accept Visa, Mastercard, American Express, and Paypal credit or debit cards.

Can I cancel or change my purchase order once it has been placed?

If you need to cancel or change a purchase already made, please contact us at for assistance.

About our products

Do your products have an expiration date?

If the PAO symbol appears on the label as well as on the box of each product, this symbol contains a number (in months). This number tells us how long after opening the product can continue to be used.

*The PAO is indicated on the product packaging with a symbol of an open bottle indicating the duration in months that the product has after being opened.

Are your packaging recyclable?

Of course, all our packaging is recyclable, enter the product you bought and check the point "how to recycle the product".

Are all your products suitable for all skin types?

Yes. All nonna cosmetics products are suitable for all skin types. Unless specifically stated otherwise in the product description.

Are your products 100% natural?

We are neither 100% natural nor 100% synthetic, but we take the best of both worlds with the aim of achieving the best formulation to solve the aspects of our skin that matter most to us.

Are nonna cosmetics products cruelty free and dermatologically tested?

Yes, all our products are cruelty-free and dermatologically tested.

What does it mean that the products are dermocosmetics?

While cosmetic products are made so as not to alter the function or structure of the skin, dermocosmetics are designed so that the active ingredients, through the vehicles used, penetrate the skin and generate a structural change. In this way, dermo-cosmetic products are more effective than cosmetics (which only treat the skin superficially) and achieve visible results in less time.

What does it mean that the product contains liposome active ingredients?

Liposomes are used as carriers of active ingredients, and being of low molecular weight allows them to penetrate to the deepest layers of the skin. The liposome active facilitates and enhances the release, penetration and action of the active ingredients, making them up to 6 times more powerful.

Still have more questions?

For any questions, suggestions, queries or complaints about our website or orders placed, the Customer can go to the contact tab or Customer Service, by any of the following means, always preferable contact through our email :

NONNA COSMETICS will respond to your request as soon as possible and, in any case, within one month. In the event that your request is not resolved satisfactorily, the Client may go to the ordinary jurisdiction or process your claim through the Municipal Consumer Information Office of your municipality of residence or the Consumer Arbitration Board of your Autonomous Community.