General conditions and terms of use

These General Conditions will apply to all sales of products offered through the website www.nonnacosmetics.com (hereinafter "Products"), and together with the offer, price and description of the same set to through said web page, and, where appropriate, the particular conditions of the same included in this document (particular conditions), will govern the legal relationship between Claudia Stefania Vidal, and the CLIENT, composing the entire agreement between Claudia Stefania Vidal and the CLIENT.

We ask you to read these Conditions, our Cookies Policy and Privacy Policy carefully before using this website. Keep in mind that by using this website or placing an order through it, you agree to be bound by these Conditions, so if you do not agree with them, you should not use the services that we provide on this site. website or make purchases on it.

As owners of this website, we reserve the right to modify these Conditions at any time, as well as the set of commercial offers presented on the website (changes to products, prices, promotions and other commercial and service conditions).

Consequently, you must take into account that those Conditions that are in force at the time of placing orders or, failing these, the use of the website will be considered applicable. That is why we recommend that you consult these Conditions before making any purchase of products.

The information or personal data that you provide us or that is collected through browsing it, will be treated in accordance with the provisions of our Privacy Policy . By using this website, registering as a user or placing an order, you consent to the processing of said information and data and declare that all the information or data you provide us is true and corresponds to reality.

The validity period of these General Contract Conditions will be the time that they remain published on the web, and will refer to the acquisition of Products at the moment in which said conditions were available.

  1. OWNER OF THE WEBSITE

Nonna Cosmetics is the trade name of Claudia Stefania Vidal. These General Conditions regulate the access and use of the website www.nonnacosmetics.com (hereinafter, the Website) owned by Claudia Stefania Vidal with NIE: Y7625468Q and registered office at Av Diagonal 80, piso 9 ap 4, 08019 Barcelona , as well as the services and products offered by NONNA COSMETICS on its website.

Any communication with Claudia Stefania Vidal will be through the email address claudia@nonnacosmetics.com

For inquiries related to orders and changes or returns, you can send an email to info@nonnacosmetics.com.

  1. USE OF THIS WEBSITE

By using this website and placing orders through it, you agree to:

  • Make use of this website only to make legally valid inquiries or orders.
  • Provide NONNA COSMETICS with your email address, postal address and/or other contact information in a truthful and exact manner. Likewise, you consent that NONNA COSMETICS may use said information to contact you if necessary. If you do not provide us with this information, we will not be able to process your order or provide you with the information you request.
  • By placing an order through this website, you declare that you are over 18 years of age and have the legal capacity to contract and be bound. If you are a minor, you must inform your parents or guardians about these General Purchase Conditions and they will be the ones who must express their acceptance before using this website or making any purchase on it.

  1. REGISTRATION PROCESS.

It is not necessary to register a customer account to be able to purchase the Products offered by NONNA COSMETICS through its website, www.nonnacosmetics.com. However, if the CUSTOMER wishes, they can register at any time before starting the purchase process, or, where appropriate, during the purchase process.

The CLIENT may at any time modify and/or update their shipping and billing information by accessing their client account within the portal, but we recommend that they always confirm that the data entered and/or modified are correct, especially their delivery address. of orders, to avoid future inconveniences.

In the registration process, NONNA COSMETICS will request the personal data necessary to manage the entire purchase and delivery process of the order. The provision of this data is essential if you want to make any purchase. In addition, you will need to choose a password that you will need to use to access your account.

  1. PURCHASE SYSTEM, PLACING ORDERS AND PAYMENT METHODS

Ordering.

Placing an order on the web www.nonnacosmetics.com is very easy. The first thing is to choose the product or products you want to buy. Depending on the type of product it is, you can find it in one section or another of the web. Once you have chosen the product, you will add it to the cart from the "Add" button and your cart will appear on the right side of the screen. If you do not want to add any more products, you will simply have to click on "Finish order", if on the contrary you want to add more products you can continue browsing the web and repeat the operation.

At any time you can remove or replace the products in your cart with others before making the payment.

Once the items of interest have been selected to go to the cart and check and finalize the purchase, you must click on the bag icon on the far right of the web and you will see the cart again on the right of the screen. To finish the purchase, click on "Complete order" and you will be redirected to the screen to enter the shipping information for your order. If you have a user account, it will be in this step where you will log in. Keep in mind that from this step you will see at all times on the right side of the screen the summary of your order, taxes, total amount and shipping costs. You can also include a discount code or a gift card if you have one, remember to click on "Use".

Once the shipping and/or invoicing details have been entered, you will continue to the shipping selection screen where the amount of the shipping costs (if any) and the mode will be indicated. Then you must select the payment method for the order (credit/debit card or Paypal).

Remember that by purchasing on our website you are accepting our privacy policy . You can consult them at any time on the website, including during the purchase in the footer.

The personal data that you enter on the Website will be treated in accordance with our Privacy Policy .

NONNA COSMETICS maintains a computerized record of all transactions (orders, cancellations, returns, billing, etc.) made with website customers. This record will be considered as proof of the operations carried out between both parties.

Confirmation of the purchase made

At the moment the payment process is finished you will see the confirmation of your order on the screen and all the data associated with it. In addition, you will receive an email with all the information about it.

Means of payment allowed on the web

You can pay for your order through several payment methods:

  • Payment by credit or debit card: It is possible to pay by credit or debit card, without any charge (except those that may be generated by your entity). Accepted cards are Visa, Mastercard, Maestro and Amex. Payment by card is completely secure, since we use an SSL security certificate. To guarantee a 100% secure payment, this data is not stored on our server, so you will have to provide us with all the information with each new order.
  • Payment through PayPal: To use this system you must previously have a PayPal Customer account at the time of payment. Once this system has been chosen, you will be redirected to the PayPal website where the payment will be completed and the amounts to be paid will be shown, including all taxes or fees applicable to the operation. PayPal will send you a proof of the operation carried out to your email account.

In addition, you can make the payment through the Stripe platform https://stripe.com/es-us

  1. PRICES

All prices shown on the website are expressed in euros (€) and include Value Added Tax (VAT). Unless otherwise indicated, the prices shown together with the articles do not include shipping costs, which will be shown during the purchase process and when filling in the shipping information of the same. Shipping costs may vary depending on the place of delivery of the order (national or European territory and the Balearic Islands). Discount codes may be added to the prices shown on the products as long as there are no other promotions that do not admit them (eg gift packs or discount promotions already applied on the web).

The prices of the products may change at any time, although the possible changes will not affect the orders with respect to which NONNA COSMETICS has sent you the order confirmation, except for a computer/technical error.

  1. BILLING – VAT

In accordance with the provisions of article 68 of Law 37/1992, of December 28, on Value Added Tax, the delivery of the articles will be understood to be located in the territory of application of the Spanish VAT if the delivery address is in national territory. The applicable VAT rate will be the one legally in force at all times depending on the specific item in question.

If you wish to receive the invoice for your order, please send us an email to info@nonnacosmetics.com once your order has been placed, indicating your tax information and order number and we will send you the invoice as soon as possible.

  1. PRODUCT AND AVAILABILITY THEREOF

All the information related to the characteristics of our products is written with great care and attention through descriptions, list of ingredients, method of application and photographs so that the information is very useful and be as accurate and useful as possible. However, the labeling, packaging, size and colors that the CUSTOMER sees on his screen may vary from the originals of the product.

The photographs and data included in each product sheet have a purely informative function, therefore, NONNA COSMETICS declines any responsibility for the appearance of errors in said information.

In the event that an order is processed and it is subsequently verified by NONNA COSMETICS that we do not have stock or an incident arises regarding its supply, the Client will be immediately informed of said circumstance. In these cases, NONNA COSMETICS will offer the client the possibility of changing the product or refunding the amount that would have been paid by the Client through the same means used for payment, before 14 days have elapsed since the purchase was made. .

For any questions and/or queries, the client can contact us by email info@nonnacosmetics.com

  1. SHIPMENTS

All our articles are sent through a transport agency (MRW).

Currently, we ship to Spain (Peninsular, Balearic Islands, Canary Islands, Ceuta and Melilla) and to the rest of Europe .

Once your order has been placed, we will send you a confirmation email and another email when we are preparing your order. When the package leaves our facilities, the logistics company will send you an email/sms indicating the estimated delivery date and your tracking number (check spam mail in case it reaches that tray).

Shipment preparation

At NONNA COSMETICS, the packaging process will be as thorough as possible so that your purchase arrives safely at your home.

We will prepare your order with a lot of love and dedication in approximately 24 hours from the purchase. Orders placed before 2:00 p.m. will be prepared and shipped the same day, except in promotional periods. All purchases made after 2:00 p.m. will be processed on the next business day.

Remember that if you place your order on a holiday (national, regional or local) or on a weekend, it will be processed on the next business day.

delivery times

All orders to the Peninsula and the Balearic Islands will be delivered in a period between 1 and 2 working days from the time the order leaves our warehouse. These terms may vary if there is any incident in the delivery such as the absence of the recipient, incorrect address, etc.

Delivery time may be affected in times of high sales volume such as Black Friday, Christmas or special promotions.

Shipping cost

Shipping costs in the Peninsula have a cost of €3. Shipping costs will be free with orders over €60 .

For the Balearic Islands , shipping costs have a cost of €4. If the order is over €60, the shipping costs will be free.

For Canary Islands, Ceuta and Melilla, shipping costs have a fixed cost of €8.

For the rest of Europe, the shipping costs have a fixed cost of €7.

Delivery time Shipping cost
Mainland Spain 1 to 3 business days €3 Free shipping from €60
Balearics 1 to 3 business days €4 Free shipping from €60

Can I change my delivery address?

Once your order is on its way, it will not be possible to make any changes to the address, as this would generate an additional cost. So, please, when we send you the confirmation of your order, check that all the information is correct to avoid incidents in the delivery and/or unnecessary expenses.

If you need to modify any data in your order or there is any error, write to us at info@nonnacosmetics.com

What happens if I am absent at home on the day of delivery?

Deliveries are made throughout the day and we cannot ensure an exact time slot in which the delivery person will deliver it, therefore, we recommend indicating a shipping address where there may be someone to receive the package and thus avoid incidents and possible delivery delays.

If the package is unsuccessfully delivered to the addressee twice at the shipping address, it will be the recipient's responsibility to go to the nearest delegation to pick up the package. We will contact you to indicate the incident and inform you of the branch where your order is available.

The delegation will keep the package so that you can pick it up during the following 7 calendar days. After this period they will proceed to their return.

If the order is returned to our facilities for reasons not attributable to NONNA COSMETICS, the client must bear the associated expenses. You can consult more information in our exchange and return policy.

  1. RETURN POLICY and RIGHT OF WITHDRAWAL

If you are not satisfied with your order, you have a period of 14 calendar days , counting from the date of receipt, to make the change or return. Write to us at info@nonnacosmetics.com inform us of your decision and be able to process your change/refund.

To make said return or exchange, you must send us the products in perfect condition, in their original packaging and with no signs of use to the following address:

NONNA COSMETICS,
Gabriel Vidal
Calle Doctor Pujades 47 - 1st / 2nd

08700 - MATCHED
spain

You can choose between:

  • Reimbursement of the amount paid : you must send us the product in perfect condition. In this case, you will bear the cost of returning the order. Once we receive the package at our facilities and verify that everything is in perfect condition, we will proceed to refund the amount paid, except for shipping costs.
  • Change for another product: whether it was by mistake when ordering a product or if you thought better of it and want to change the product for another, you will bear the costs of returning and sending it again. In the event that the product had an amount greater than that returned, you must pay the difference. If, on the other hand, the order is for a smaller amount, we will refund the difference.

We recommend that you send us the products by certified mail or courier to be able to track the package and that no incidents arise.

Once we receive the merchandise, we will check it and if it is in perfect condition and without signs of use , we will proceed to refund the order or exchange products.

For health reasons, changes or returns will not be accepted for cosmetic products that have been opened or show signs of use, unless they are in poor condition or defective.

In the event of receiving an erroneous or defective product, the return and new shipping costs (if any) will be borne by NONNA COSMETICS.

Refund

Once the courier company delivers the package to our facilities and check that the items are in perfect condition, you will receive a confirmation email indicating that the amount has been paid.

The refund will be reflected in your account within a period of between 7 and 15 working days, depending on the entity. We will make the refund with the same form of payment that you made your purchase.

Have you received the wrong product or is there a product missing from your order?

If you detect an error in your order, contact us within a maximum period of 24 hours, from the receipt of the order, through our email info@nonnacosmetics.com and we will reply to you as soon as possible. We will take care of collecting the wrong product and you will receive the correct one at no additional cost.

Remember that we will not accept an opened/used product. Both the product and the packaging must be in their original and unopened condition.

Have you received a defective / bad product in your order?

If so, don't worry about anything. Write to our email within 24 hours of receiving your order and we will respond as soon as possible to collect the defective product and deliver a new one.

If you have questions or need more information, you can send us an email to info@nonnacosmetics.com

RIGHT OF WITHDRAWAL

As a customer you have the right to withdraw from your purchase within a period of 14 calendar days without the need for justification. The withdrawal period will expire 14 calendar days from the day that you (owner of the purchase) or a third party authorized by you, other than the carrier, from the receipt of the goods or in the event that the goods that make up your order are delivered separately, 14 calendar days from the day that you (owner of the purchase) or a third party authorized by you, other than the carrier, acquired material possession of the last of those goods.

To exercise the right of withdrawal, you must notify us at NONNA COSMETICS Av Diagonal 80 floor 9 ap 4 08019 Barcelona, ​​and/or by email info@nonnacosmetics.com informing us of your decision to withdraw from the purchase through an unequivocal statement.

Consequences of withdrawal. In case of withdrawal on your part, we will refund all payments received by you, with the exception of shipping costs, without undue delay and, in any case, no later than 14 calendar days from the date on which you reports of your decision to withdraw from this contract.

We will proceed to make said refund, using the same means of payment used by you for the initial transaction, once the goods have been received and reviewed.

You will have to send us the order you received at the address indicated in this last point, assuming the direct cost of returning it. The products must be in perfect condition, have not been opened or used and keep their seal or original packaging and accessories or promotional gifts (product samples, brand gifts) included if applicable.

Only you will be responsible for the decrease in value of the goods resulting from a handling other than that necessary to establish the nature, characteristics and operation of the goods.

The right to withdraw from the purchase will apply exclusively to those products that are returned in the same conditions in which they were received. No refund will be made if the product has been used, opened or has signs of it, of products that are not in the same condition in which they were delivered or that have suffered any damage, so you must be very careful with the / the products/s while they are in your possession. Please return the item using or including all its original packaging, instructions and other accompanying documents.

Shipping Address;

NONNA COSMETICS,
Gabriel Vidal
Calle Doctor Pujades 47 - 1st / 2nd

08700 - MATCHED
spain

  1. CUSTOMER SERVICE

For any questions, suggestions, queries or complaints about our website or orders placed, the Customer can contact Customer Service, by any of the following means, contact through our email is always preferable:

  • Email: info@nonnacosmetics.com
  • Instagram: @nonnacosmetics

NONNA COSMETICS will respond to your request as soon as possible and, in any case, within one month. In the event that your request is not resolved satisfactorily, the Client may go to the ordinary jurisdiction or process your claim through the Municipal Consumer Information Office of your municipality of residence or the Consumer Arbitration Board of your Autonomous Community.

SECURITY AND CONFIDENTIALITY

Claudia Stefania Vidal guarantees the security and confidentiality of all the communications we maintain with you. All online payment operations are carried out through a secure server provided by Shopify Payments and Paypal, guaranteeing their security.

Claudia Stefania Vidal also guarantees the protection and confidentiality of personal, payment and any other data provided by the Client in accordance with the provisions of the Personal Data Protection regulations.

Clients can, at any time, exercise their rights to access, rectify or delete their personal data. In some cases, also to oppose our use of your data or to port it, communicating it by email to info@nonnacosmetics.com

  1. APPLICABLE LAW AND JURISDICTION

These General Conditions are subject to Spanish law. The parties, in accordance with Royal Legislative Decree 1/2007, of November 16, which approves the consolidated text of the General Law for the Defense of Consumers and Users and other complementary laws, submit to the Courts and Tribunals of the User's place of residence .

Likewise, by virtue of the provisions of Regulation (EU) No. 524/2013 of the European Parliament and of the Council, of May 21, 2013, regarding the resolution of online consumer disputes, Claudia Stefania Vidal informs you that In the event of a dispute, the User who is a resident of the European Union may go to the "Online Dispute Resolution Platform", a European online dispute resolution platform that facilitates the out-of-court resolution of such disputes for contracts also entered into online between consumers. and Internet service providers developed by the European Commission.

In the last case, the jurisdictional scope will be the Courts and Tribunals of the consumer's domicile, when he has his residence and has made his purchase from any of the countries of the European Union. In the event that the user does not act as a consumer or user, the parties agree that as jurisdictional scope the Courts and Tribunals of the city of Barcelona.

  1. INTELLECTUAL AND INDUSTRIAL PROPERTY

Claudia Stefania Vidal is the owner of all the intellectual and industrial property rights of her website, as well as the elements contained therein.

All rights reserved. By virtue of the provisions of articles 8 and 32.1, second paragraph, of the Intellectual Property Law. The total or partial reproduction of the contents of the Website is totally prohibited, not even through a hyperlink, without the express written consent of Claudia Stefania Vidal. The User undertakes to respect the rights of Intellectual and Industrial Property owned by Claudia Stefania Vidal, unauthorized use will give rise to the legally established responsibilities.

  1. EXCLUSION OF GUARANTEES AND RESPONSIBILITY

Claudia Stefania Vidal is not responsible, in any case, for damages of any kind that could cause, by way of example: errors or omissions in the content, lack of availability of the portal or the transmission of viruses or malicious or harmful programs in the contents, despite having adopted all the necessary technological measures to avoid it.

  1. WEBSITE MODIFICATIONS

Claudia Stefania Vidal reserves the right to make the modifications it deems appropriate on the website www.nonnacosmetics.com without prior notice, being able to change, delete or add both the contents and services provided through it and the way in which that these appear presented or located on your portal.

  1. RIGHT OF EXCLUSION

NONNA COSMETICS reserves the right to deny or withdraw access to the portal and/or the services offered without prior notice, at its own request or by a third party, to those users who fail to comply with these General Conditions.

  1. GENERAL

NONNA COSMETICS will pursue the breach of these General Conditions as well as any improper use of its portal, exercising all civil and criminal actions that may correspond to it by law.