Shipping & Returns
How do the shipments work?
All our articles are sent through a transport agency (Correos Express).
Currently, we ship to Spain (Peninsular, Balearic Islands, Canary Islands, Ceuta and Melilla) and the rest of Europe.
Once your order has been placed, we will send you a confirmation email and another email when we are preparing your order. When the package leaves our facilities, the logistics company will send you an email/sms indicating the estimated delivery date and your tracking number (check spam mail in case it reaches that tray).
1 to 3 working days €3 Free shipping from 60
1 to 3 business days4 €
Free shipping from €60
At NONNA COSMETICS, the packaging process will be as thorough as possible so that your purchase arrives safely at your home.
We will prepare your order with a lot of love and dedication in approximately 24 hours from the purchase. Orders placed before 2:00 p.m. will be prepared and shipped the same day, except in promotional periods. All purchases made after 2:00 p.m. will be processed on the next business day.
Remember that if you place your order on a holiday (national, regional or local) or on a weekend, it will be processed on the next business day.
All orders to the Peninsula and the Balearic Islands will be delivered in a period between 1 and 2 working days from the time the order leaves our warehouse. These terms may vary if there is any incident in the delivery such as the absence of the recipient, incorrect address, etc.
Delivery time may be affected in times of high sales volume such as Black Friday, Christmas or special promotions.
Shipping costs in the Peninsula have a cost of €3. Shipping costs will be free with orders over €60 .
For the Balearic Islands , shipping costs have a cost of €4. If the order is over €60, the shipping costs will be free.
For the Canary Islands, Ceuta and Melilla, shipping costs have a fixed cost of €8.
For the rest of Europe, the shipping costs have a fixed cost of €7.
Can I change my delivery address?
Once your order is on its way, it will not be possible to make any changes to the address, as this would generate an additional cost. So, please, when we send you the confirmation of your order, check that all the information is correct to avoid incidents in the delivery and/or unnecessary expenses.
If you need to modify any data in your order or there is any error, write to us at email@example.com
What happens if I am absent at home on the day of delivery?
Deliveries are made throughout the day and we cannot ensure an exact time slot in which the delivery person will deliver it, therefore, we recommend indicating a shipping address where there may be someone to receive the package and thus avoid incidents and possible delivery delays.
If the package is unsuccessfully delivered to the addressee twice at the shipping address, it will be the recipient's responsibility to go to the nearest delegation to pick up the package. We will contact you to indicate the incident and inform you of the branch where your order is available.
The delegation will keep the package so that you can pick it up during the following 7 calendar days. After this period they will proceed to their return.
If the order is returned to our facilities for reasons not attributable to NONNA COSMETICS, the client must bear the associated expenses. You can consult more information in ourexchange and return policy.
How do returns work?
If you are not satisfied with your order, you have a period of 14 calendar days , counting from the date of receipt, to make the change or return. Write to us at firstname.lastname@example.org to inform us of your decision and to be able to process your change/refund.
To make said return or exchange, you must send us the products in perfect condition, in their original packaging and with no signs of use to the following address:
NONNA COSMETICS, Claudia Stefania Vidal
Av, Francesc Macia 30, 14-2
08208 - SABADELL
You can choose between:
- Reimbursement of the amount paid : you must send us the product in perfect condition. In this case, you will bear the cost of returning the order. Once we receive the package at our facilities and verify that everything is in perfect condition, we will proceed to refund the amount paid, except for shipping costs.
- Change for another product: whether it was by mistake when ordering a product or if you thought better of it and want to change the product for another, you will bear the costs of returning and sending it again. In the event that the product had an amount greater than that returned, you must pay the difference. If, on the other hand, the order is for a smaller amount, we will refund the difference.
We recommend that you send us the products by certified mail or courier to be able to track the package and that no incidents arise.
Once we receive the merchandise, we will check it and if it is in perfect condition and without signs of use , we will proceed to refund the order or exchange products.
For health reasons, changes or returns will not be accepted for cosmetic products that have been opened or show signs of use, unless they are in poor condition or defective.
In the event of receiving an erroneous or defective product, the return and new shipping costs (if any) will be borne by NONNA COSMETICS.
Once the courier company delivers the package to our facilities and check that the items are in perfect condition, you will receive a confirmation email indicating that the amount has been paid.
The refund will be reflected in your account within a period of between 7 and 15 working days, depending on the entity. We will make the refund with the same form of payment that you made your purchase.
Have you received the wrong product or is there a product missing from your order?
If you detect an error in your order , contact us within a maximum period of 24 hours, from the receipt of the order, through our email email@example.com and we will reply to you as soon as possible. We will take care of collecting the wrong product and you will receive the correct one at no additional cost.
Remember that we will not accept an opened/used product. Both the product and the packaging must be in their original and unopened condition.
Have you received a defective / bad product in your order?
If so, don't worry about anything. Write to our email within 24 hours of receiving your order and we will respond as soon as possible to collect the defective product and deliver a new one.
If you have questions or need more information, you can send us an email to firstname.lastname@example.org
Still have more questions?
For any questions, suggestions, queries or complaints about our website or orders placed, the Customer can contact the contact tab or Customer Service, by any of the following means, always preferable contact through our email :
NONNA COSMETICS will respond to your request as soon as possible and, in any case, within one month. In the event that your request is not resolved satisfactorily, the Client may go to the ordinary jurisdiction or process your claim through the Municipal Consumer Information Office of your municipality of residence or the Consumer Arbitration Board of your Autonomous Community.